Dear Customer,
Thank you for choosing Feelex Range of Ortho Mattresses which ensure the perfect support for your back. Our mattresses are designed to ensure that you wake up full of life each and every time for years to come.
GUARANTEE REGISTRATION
The Feelex range of Ortho Mattresses have guarantee for a period of five(5) years from the date of purchase by the user against effect on base material and workmanship. Any defective item will be repaired or replaced by the manufacturer at their discretion, free of charge within the period of guarantee, subject to the following conditions :
- Guarantee is valid only when the mattress is purchased from an Authorised Feelex Dealer.
- The Feelex mattress guarantee benefit shall begin only after the purchase is registered with the Company.
- This guarantee card needs to be duly filled, stamped and signed by the dealer. This card and the cash memo must be preserved and has to be produced along with the mattress in case of a complaint.
- The price label fixed on the mattress must not be tampered or damaged.
- Guarantee registration can be done by sending a picture of your purchase bill and MRP sticker through WhatsApp to +919830190909, or by filling the guarantee registration form available on www.feelex.in.
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Click pic of your mattress bill (purchase document)
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Click pic of MRP Sticker, placed on right side of mattress
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Send the 2 pics through WhatsApp on 9830190909
- Please contact our Helpline Number +919830190909 from your registered number to lodge a complaint.
GUARANTEE TERMS
- The quality of this product comes with a guarantee of 5 years from the date of purchase.
- Guarantee does not include damages resulting from improper usage. Please refer to the Do's & Don'ts given below.
- Guarantee is limited to sagging, crumbling and natural disintegration of only the mattress core and does not include damage of accessories and fabric such as tears, stains, colour fading, bleeding, soil or burns.
- Guarantee does not cover depression of less than 25mm under normal conditions of domestic use.
- Guarantee is not valid if the original configuration of the product is modified.
- Guarantee does not cover preferences of comfort level.
- Any transportation cost during the process of redressal has to be borne by the customer.
- While the Company shall do its best to replace the defective mattress at the earliest, the actual time taken for replacement will depend on the availability of the product.
- If one of your pair of mattresses has sagged, only the sagged mattress shall be replaced.
- The decision of the Company shall be final on the nature of defects and the applicability of the guarantee.
- Any disputes regarding guarantee will be restricted to courts within the Kolkata jurisdiction.
DO'S & DON'TS OF USING A FEELEX MATTRESS
- Do turn your mattress once a month head to foot to ensure uniformity of use.
- Do not fold or roll the mattress. This will lead to weakening of the bonding of the core and eventually lead to sagging.
- Avoid sitting on the edges or keeping heavy objects on the mattress to ensure longer durability.
- Before use, please remove the polythene packaging as it is meant only for protection during transit.
- In case the mattress gets wet, allow it to dry thoroughly before using it again.
- Using a liquid resistant sheet when infants and young children are using the mattress is suggested.
- In case you need to clean your mattress please use a damp cloth. Do not use detergents.
- Do not lay the mattress on an uneven bed surface. Do not keep items below your mattress.
- Do not light a match or smoke near the mattress, the materials used to make your mattress can catch fire.
- Do ensure that the length and width of the bed matches with the mattress to ensure proper fit.
- Do not remove the label or the price tag that is fixed to the mattress. The information on it serves as a mean to establish your warranty.
